Return & Refund Policy

Effective Date: 17 August 2026

At Linkfy, we are committed to providing genuine and reliable networking, electronics, smart-technology, and related products. This Return & Refund Policy explains when a product may be returned, exchanged, or refunded.

This policy applies to purchases made through Linkfy's website, online store, physical outlet, telephone, social-media channels, or other official Linkfy sales channels.

1. Return Policy

Linkfy accepts returns for defective products only.

A product may be eligible for return if it is confirmed to have a manufacturing defect or another defect that existed at the time of delivery and is not caused by the customer's use, installation, configuration, accident, or negligence.

Linkfy does not generally accept returns for non-defective products, including returns based solely on change of mind, incorrect personal preference, or a customer's decision not to use the product.

2. When a Return Can Be Accepted

A return request may be accepted when:

• The product is defective upon delivery or develops a covered defect within the applicable return period.
• The product does not function according to its advertised specifications due to a confirmed product defect.
• The product has a manufacturing defect.
• The product has a defect that is confirmed by Linkfy or, where applicable, the manufacturer or authorized service provider.
• The product is otherwise eligible for return under the applicable warranty or service terms.

Linkfy may inspect and test the product before approving a return, replacement, exchange, or refund.

3. Return Window

Eligible defective products must be reported and returned within [X days] of delivery.

The return period begins from the date the customer receives the product.

Customers should contact Linkfy as soon as a defect is discovered rather than continuing to use a defective product.

Important: The number of days stated here must exactly match the return window configured for Linkfy in Google Merchant Center.

4. Products Not Eligible for Return

A product will generally not be accepted for return where the problem is caused by:

• Physical damage caused by the customer.
• Improper installation.
• Incorrect configuration.
• Misuse or negligence.
• Unauthorized modification or repair.
• Liquid or water damage.
• Electrical surge, unstable power, or lightning damage.
• Accidental damage.
• Normal wear and tear.
• Use contrary to the manufacturer's instructions.
• Missing components or accessories caused by the customer.
• Compatibility issues where the product itself is functioning correctly.
• Any other damage or condition not caused by a product defect.

Opening the original packaging to inspect or test a product does not by itself make a legitimate defective-product claim invalid.

5. Networking and Electronic Products

For routers, ONU/ONT devices, switches, access points, wireless equipment, Arduino and microcontroller products, electronic components, and similar technical products, Linkfy may perform diagnostic testing before approving a return.

A product may be tested for:

• Hardware functionality.
• Power-related issues.
• Network connectivity.
• Port functionality.
• Wireless functionality.
• Firmware-related issues.
• Physical damage.
• Other relevant technical conditions.

A configuration problem, ISP-related issue, network design issue, or incompatibility with another device does not automatically constitute a product defect.

Where necessary, Linkfy may recommend configuration assistance or troubleshooting before accepting a return.

6. Exchange Policy

Linkfy accepts exchanges for eligible products.

An exchange may be offered where:

• A product is confirmed to be defective.
• The wrong product was supplied by Linkfy.
• The product qualifies for an approved replacement.
• Linkfy otherwise approves an exchange.

Exchange requests are subject to product availability and verification.

If the same product is unavailable, Linkfy may offer an equivalent replacement, another mutually agreed product, or an applicable refund where appropriate.

7. Change of Mind and Non-Defective Products

Linkfy does not generally accept returns of non-defective products simply because the customer:

• Changed their mind.
• No longer needs the product.
• Selected a different model after purchase.
• Ordered the wrong product.
• Decided that the product does not suit their personal preference.

However, Linkfy may approve an exchange in exceptional circumstances at its discretion, subject to product condition, availability, applicable charges, and other applicable terms.

8. Wrong Product Delivered

If Linkfy delivers a product that is different from the product ordered, the customer should contact Linkfy as soon as possible.

After verification, Linkfy may arrange:

• Replacement with the correct product;
• Exchange; or
• Another appropriate solution.

Where the error is confirmed to be caused by Linkfy, reasonable return and replacement delivery costs may be borne by Linkfy.

9. Damaged Product on Delivery

Customers are encouraged to inspect the package upon delivery.

If the package or product appears physically damaged, customers should:

1. Take photographs or video of the package and product.
2. Inform the delivery person where possible.
3. Contact Linkfy as soon as possible.
4. Provide the order or invoice information and supporting evidence.

A delivery-damage claim may require inspection or verification before a replacement, exchange, or refund is approved.

10. How to Request a Return

Customers must contact Linkfy before sending a product back.

A return request should include:

• Order number or invoice number.
• Customer name.
• Phone number.
• Product name and model.
• Description of the defect.
• Photographs or video where applicable.
• Serial number, MAC address, or other identifying information where applicable.

Customers should not send a product to any return address unless Linkfy has officially provided or confirmed the return instructions.

11. Return Inspection

After receiving the returned product, Linkfy may inspect and test it to determine whether the reported defect exists and whether the product qualifies under this policy.

The inspection may include checking:

• Product condition.
• Serial number.
• Accessories.
• Physical damage.
• Hardware functionality.
• Manufacturer warranty status.
• Signs of misuse or unauthorized modification.

If the reported defect is confirmed, Linkfy will proceed with the applicable replacement, exchange, repair, or refund.

If the product is found to be functioning normally or the problem is caused by customer-related factors, the return may be rejected.

12. Return Delivery Charges

For a confirmed defective product or an error caused by Linkfy, Linkfy may bear the reasonable return and replacement delivery costs.

Where a customer sends a product for inspection and the claimed defect is not confirmed, the customer may be responsible for applicable delivery or service charges.

Any applicable charges will be communicated to the customer where reasonably possible.

13. Refund Policy

Where an eligible defective product cannot reasonably be repaired or replaced, Linkfy may provide a refund.

A refund may also be provided where Linkfy confirms that:

• The wrong product was supplied and a suitable replacement cannot be provided; or
• An approved exchange or replacement cannot be fulfilled.

Refunds are subject to verification and approval.

14. Refund Amount

For an approved refund, Linkfy will generally refund the amount paid for the eligible product.

Applicable delivery, return, or service charges may be treated separately depending on the reason for the return and the circumstances of the case.

Where Linkfy is responsible for supplying a defective or incorrect product, applicable reasonable charges may be included in the refund where appropriate.

15. Refund Method

Where reasonably possible, refunds will be made through the original payment method.

Depending on the original payment method, Linkfy may use an appropriate alternative refund method.

For Cash on Delivery orders, Linkfy may request appropriate bank or mobile financial service information for processing the refund.

Linkfy will never require customers to provide their OTP, PIN, CVV, password, or other confidential authentication credentials to process a legitimate refund.

16. Refund Processing Time

After a return has been received, inspected, and approved, Linkfy will initiate the applicable refund within a reasonable processing period.

The time required for the customer to receive the funds may depend on the payment gateway, bank, mobile financial service provider, or other payment service provider.

17. Product Condition

For defective-product returns, customers should return the product with its original accessories and relevant documentation where reasonably available.

The product may have been opened or used for legitimate testing or normal use. Such use does not automatically invalidate a genuine defect claim.

However, customer-caused physical damage, unauthorized modification, improper repair, or misuse may make the product ineligible for return.

18. Warranty

Some Linkfy products may be covered by manufacturer, distributor, or seller warranty.

Where a warranty applies, Linkfy may process the claim according to the applicable warranty terms.

A warranty claim may result in:

• Repair;
• Replacement;
• Exchange; or
• Refund,

depending on the product, warranty terms, defect, availability, and applicable circumstances.

Customers should retain their invoice, receipt, warranty card, and serial number where applicable.

19. Fraudulent or Abusive Claims

Linkfy reserves the right to investigate suspicious return, exchange, replacement, or refund claims.

A claim may be rejected where there is reasonable evidence of:

• Fraudulent activity.
• Product substitution.
• Deliberate damage.
• False information.
• Unauthorized modification.
• Repeated abuse of the return or exchange process.
• Any other unlawful or abusive activity.

This does not limit any legitimate rights available to customers under applicable law.

20. Consumer Rights

This Return & Refund Policy is not intended to remove, restrict, or reduce any mandatory consumer rights available under the applicable laws and regulations of Bangladesh.

Where applicable law provides a customer with a right or remedy that cannot legally be excluded, that legal requirement will prevail.

21. Changes to This Policy

Linkfy may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version will be published on the Linkfy website with the applicable “Last Updated” date.

22. Contact Us

For return, exchange, replacement, refund, or warranty inquiries, please contact Linkfy through our official communication channels.

Linkfy

Website: linkfybd.com

Email: [email protected]

Business Address: Rajib Chottor, Rajshahi

When contacting us regarding an order, please provide your order number or invoice number whenever possible.

Last Updated: 17 August 2026

By purchasing products from Linkfy, customers acknowledge that they have read and understood this Return & Refund Policy, subject to their rights under applicable law.