Privacy Policy

Effective Date: 10 August 2026

At Linkfy, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or using our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

By using the Linkfy website, placing an order, creating an account, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

For the purposes of this Privacy Policy, “Linkfy,” “we,” “our,” or “us” refers to Linkfy.

“You,” “your,” or “customer” refers to any person who visits our website, creates an account, places an order, purchases a product, contacts Linkfy, or otherwise interacts with our services.

This Privacy Policy applies to information collected through:

The Linkfy website.
Online orders and checkout.
Customer accounts.
Contact forms and customer support.
Social media or other official Linkfy communication channels.
Telephone, SMS, email, or messaging communications.
Offline purchases and related customer interactions.

2. Information We Collect

Depending on how you interact with Linkfy, we may collect the following categories of information.

2.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name.
Mobile/telephone number.
Email address.
Delivery and billing address.
District, city, area, and postal information.
Account login information where applicable.
Order and purchase history.
Information provided during customer support interactions.

2.2 Payment Information

When you make a payment, we may collect transaction-related information such as:

Payment method.
Transaction ID or reference number.
Payment status.
Relevant billing information.

Where payment is processed through a third-party payment gateway, Linkfy generally does not directly store complete card details such as your full card number, CVV, or card PIN.

Payment information may be processed directly by the applicable payment service provider under its own privacy and security policies.

2.3 Technical Information

When you visit our website, certain technical information may be automatically collected, including:

IP address.
Browser type and version.
Device type.
Operating system.
Approximate location derived from technical information.
Pages visited.
Referring website or source.
Date and time of access.
Website interaction and performance information.

This information may be used for security, analytics, troubleshooting, and improving our website and services.

2.4 Cookies and Similar Technologies

Linkfy may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

Keep you signed in.
Maintain your shopping cart.
Remember preferences.
Understand how visitors use our website.
Improve website performance.
Detect fraudulent or suspicious activity.
Measure marketing and advertising performance where applicable.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

3. How We Use Your Information

Linkfy may use collected information for legitimate business and service-related purposes, including:

Processing and fulfilling orders.
Confirming customer identity and order information.
Delivering products.
Processing payments.
Providing customer support.
Handling returns, replacements, refunds, and warranty claims.
Communicating about orders and services.
Maintaining customer accounts.
Improving products, services, and website functionality.
Detecting and preventing fraud, abuse, and unauthorized activity.
Maintaining website and system security.
Conducting internal business analysis and reporting.
Sending promotional communications where permitted and appropriate.
Complying with applicable laws, regulations, legal processes, and government requirements.

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Order and Delivery Information

When you place an order, Linkfy may share the information necessary to complete the transaction with relevant service providers.

For example, your:

Name.
Phone number.
Delivery address.
Order details.

may be provided to a courier or delivery partner so that your order can be delivered successfully.

Only information reasonably necessary for the relevant service should be shared.

5. Payment Service Providers

Linkfy may use third-party payment processors and payment gateways to facilitate online payments.

When you choose an online payment method, relevant payment information may be processed by the applicable payment provider.

Such providers may have their own privacy policies and terms governing their processing of personal information.

Linkfy does not request or require customers to provide passwords, PINs, OTPs, CVV codes, or other confidential authentication credentials through ordinary customer-support communications.

Never share your OTP, card PIN, password, or similar security credentials with anyone claiming to represent Linkfy.

6. Sharing of Personal Information

Linkfy does not sell or rent customers' personal information to third parties for their independent commercial use.

We may share limited information where reasonably necessary with:

Courier and delivery partners.
Payment processors and payment gateways.
Hosting and infrastructure providers.
Website and technology service providers.
Customer-support or communication service providers.
Manufacturers or authorized service centers when required for warranty or after-sales service.
Professional advisers where reasonably necessary.
Government authorities, regulators, law-enforcement agencies, courts, or other authorized bodies where required or permitted by applicable law.

Third-party service providers receiving information from Linkfy should only receive information reasonably necessary for the service they provide.

7. Marketing Communications

With appropriate permission or where otherwise permitted by applicable law, Linkfy may use your contact information to send:

New product announcements.
Promotional offers.
Discounts and campaigns.
Service announcements.
Other relevant marketing communications.

You may request to stop receiving promotional communications at any time.

However, even if you opt out of marketing communications, Linkfy may still send essential transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, warranty information, or important account notices.

8. Data Security

Linkfy takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and service, security measures may include:

Access controls.
Authentication mechanisms.
Secure connections.
Encryption where appropriate.
Server and application security controls.
Monitoring and logging.
Restricted employee access.
Regular security and operational reviews.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

Therefore, while Linkfy takes reasonable measures to protect your information, we cannot guarantee absolute security.

9. Data Retention

Linkfy may retain personal information for as long as reasonably necessary to:

Fulfill the purpose for which it was collected.
Complete orders and transactions.
Provide customer support.
Process warranty or after-sales claims.
Maintain appropriate business and financial records.
Resolve disputes.
Prevent fraud or abuse.
Comply with legal, regulatory, tax, accounting, or other obligations.

When information is no longer reasonably required, Linkfy may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

10. Customer Accounts

If Linkfy provides customer-account functionality, you are responsible for keeping your account credentials confidential.

You should immediately contact Linkfy if you believe that your account has been accessed without authorization.

Linkfy will not ask you to disclose your account password through ordinary customer-support communications.

11. Children's Privacy

Linkfy's website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to Linkfy without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

The Linkfy website may contain links to third-party websites, social-media platforms, payment providers, manufacturers, or other external services.

Linkfy does not control the privacy practices of these third parties.

Once you leave the Linkfy website or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

13. Social Media

If you interact with Linkfy through social-media platforms, your interaction may also be governed by the privacy policy and terms of the relevant platform.

Information that you voluntarily make publicly available on social media may be visible to others.

Linkfy does not control the privacy settings or policies of third-party social-media platforms.

14. Business Transfers

If Linkfy is involved in a merger, acquisition, restructuring, sale of assets, investment, or other business transaction, customer information may be transferred as part of that transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

15. Legal Disclosure

Linkfy may disclose personal information where reasonably necessary to:

Comply with applicable laws or regulations.
Respond to a valid legal process.
Comply with a court order or lawful government request.
Protect the rights, property, or safety of Linkfy, its customers, employees, or others.
Investigate fraud, security incidents, or unlawful activity.
Enforce Linkfy's Terms & Conditions and other applicable policies.

Where legally permitted, Linkfy will seek to limit disclosures to information reasonably necessary for the relevant purpose.

16. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request information about personal data held by Linkfy.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Withdraw consent where processing is based on consent.
Object to certain uses of personal information.
Opt out of promotional communications.
Raise a complaint regarding the handling of your personal information.

Some requests may be subject to legal, contractual, security, or other legitimate limitations.

To protect customer information, Linkfy may need to verify your identity before processing certain requests.

17. How to Request Changes or Deletion

If you would like to review, correct, update, or request deletion of your personal information, you may contact Linkfy using the official contact information provided below.

Your request should include sufficient information for us to identify the relevant account, order, or interaction.

We will review and respond to requests within a reasonable period, subject to applicable law and legitimate business or legal requirements.

18. Data Breach and Security Incidents

If Linkfy becomes aware of a personal-data security incident that requires notification under applicable law, Linkfy will take reasonable steps to investigate, contain, mitigate, and address the incident and make any legally required notifications.

Where appropriate, affected users may be informed through available contact channels.

19. International Data Processing

Some of Linkfy's technology, hosting, analytics, payment, communication, or other service providers may process information outside Bangladesh.

Where personal information is transferred or processed outside Bangladesh, Linkfy will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements.

20. Changes to This Privacy Policy

Linkfy may update this Privacy Policy from time to time to reflect changes in:

Our business operations.
Website functionality.
Technology and service providers.
Legal and regulatory requirements.
Privacy and data-protection practices.

The updated policy will be published on the Linkfy website with a revised “Last Updated” date.

Where required by applicable law, Linkfy may provide additional notice regarding material changes.

21. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the People's Republic of Bangladesh.

Nothing in this Privacy Policy is intended to remove, restrict, or reduce any mandatory privacy or consumer rights available under applicable law.

22. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact Linkfy through our official communication channels.

Linkfy

Website: linkfybd.com

Email: [email protected]

Business Address: Rajib Chottor, Rajshahi

Last Updated: 10 August 2026

By using the Linkfy website, placing an order, creating an account, or providing personal information to Linkfy, you acknowledge that you have read and understood this Privacy Policy.